MTI Trading Inc. Return & Exchange Policy

At MTI Trading Inc., we want you to be completely satisfied with your purchase. If you are not satisfied, you may return, exchange, or replace your items in accordance with the guidelines below.

1. General Policy & Eligibility

  • Timeframe: Returns and exchanges must be initiated within 14 days of the purchase date.

  • Return Authorization Required: You must obtain a Return Authorization (RA) number via email (sales@mtitrading.com) before shipping any items back.

  • Condition Requirements:

    • Items must be in new, resalable condition with original packaging.

    • Items returned in poor condition, damaged, or wrinkled due to improper packing (e.g., tightly folded foam or fastened Velcro straps) will be returned to the customer at the customer’s expense.

  • Final Sale Items (Non-Returnable & Non-Exchangeable):

    • Clearance and sale items (refunds apply to regular-priced items only)

    • Custom orders

    • Silk-screened uniforms and bags

    • Mouthguards, groin cups, and supporters

2. Returns & Refunds

  • Restocking Fee: All returns are subject to a 20% restocking fee.

  • Refund Processing: The item price (minus the 20% restocking fee) will be credited to your original payment method within 5 business days of receipt. Please allow up to 30 days for the credit to appear on your bank statement.

  • Shipping Charges: Customers are responsible for all return shipping costs. Using a trackable shipping service is strongly recommended, as MTI Trading Inc. is not liable for packages lost or damaged in transit.

3. Exchanges & Defective Items

  • Exchanges: Replacement items will incur a return shipping fee, billed to your original or newly provided payment method.

  • Defective or Damaged Products: Defective or damaged items upon arrival are eligible for an exact item exchange.

4. How to Return or Exchange an Item

  1. Obtain RA Number: Email sales@mtitrading.com to request a Return Authorization number.

  2. Pack Your Return: Securely place the item in a suitable shipping box.

  3. Include Documentation: Enclose a copy of your original invoice or a note featuring your RA number. Clear mark “RETURN” or “EXCHANGE” (if exchanging, list the desired replacement size, color, and item details).

  4. Ship Your Package To:

MTI Trading Inc. Returns

2420 W. 3rd Street

Santa Ana, CA 92703

Phone: (714) 558-1490

Email: sales@mtitrading.com